Terms and Conditions

Version: [V1-2026-02-04] — Effective date: [2026-02-04]

0) Company Information & Contact Details

Company: Liv & Joe's Jewelry
Website name: www.livjoejewelers.com
Email: info@livjoejewelers.com
Customer service: Monday to Friday, 09:00–22:00 (CET)

On this website, the terms “we,” “our,” “us,” and “Lexi’s Leather” refer to Lexi's Leather/Lexis-leather.com.

1) Scope of Application

These Terms and Conditions apply to all use of the website and to every order placed on the site.

They apply, where relevant, to all users, including customers, visitors, suppliers, and business partners.

The following documents form an integral part of the agreement:

- Shipping Policy (delivery, tracking, incidents)
- Return & Refund Policy
- Privacy / Cookie Policy

2) Use of the Website and Legal Capacity

By using this website, you confirm that:

- you are of legal age in your country of residence, or you have parental or guardian consent;

- you will not use the website for any unlawful or prohibited purpose, or in a way that infringes the rights of third parties, including intellectual property rights.

If these rules are violated, we may restrict access to the site, suspend an account, and/or refuse an order.

3) Acceptance of the Terms and Policies — Proof and Applicable Version

By placing an order, the Customer confirms that they have read and accepted these Terms and Conditions and the related policies.

The applicable version is the one in force on the date the order is placed, identified by its version number and/or effective date. Links to these documents are available on the website and in the order confirmation so that the Customer may store them on a durable medium.

Any amendments to these Terms and Conditions will not apply retroactively to orders already placed.

4) Platform and Ownership

The online store is hosted by Shopify Inc., which provides the e-commerce platform.

Unless stated otherwise, all content on the website, including texts, images, design elements, and logos, is protected and remains the property of Plurenza or its licensors.

5) Products, Information, Prices, and Availability

- Product descriptions, prices, and availability may be changed at any time.
- Colours and visuals may vary depending on screen settings.
- We reserve the right to refuse, limit, or cancel an order in the event of an obvious error (such as pricing, description, or stock), suspected fraud or abuse, or logistical impossibility.

If Lexi’s Leather cancels an order after payment has been made, any amount paid will be refunded.

6) Orders, Payment, and Accurate Information

The Customer agrees to provide accurate, complete, and up-to-date information, including delivery address, contact details, and payment information.

The Customer is responsible for the accuracy of the delivery address and for ensuring that delivery can be made at that address.

We may request additional information where necessary to verify or secure an order.

7) Customs Duties, Import GST, Taxes, and Other Charges (if applicable)

Depending on the destination country, additional charges may apply, including import GST, customs duties, clearance fees, or carrier handling fees. Unless explicitly stated otherwise, such charges:

- are not included in the product price or shipping price;
- are determined by the relevant authorities and/or the carrier;
- remain the responsibility of the Customer and cannot be reimbursed by Lexi’s Leather.

As orders are shipped to Australia, import charges, taxes, or customs-related fees may apply depending on the value of the shipment and applicable Australian regulations.

If a shipment is refused, not collected, or unpaid by the Customer and this results in return, storage, or additional handling costs, the actual costs incurred may be charged or deducted from any refund to the extent permitted by law.

8) Shipping, Delivery, and Returns

Detailed rules regarding shipping, delivery, and returns are set out in the Shipping Policy and Return & Refund Policy.

By placing an order, the Customer agrees to those policies, including any applicable procedures such as return authorization requirements and the use of a confirmed return address.

9) Limitation of Liability (within the limits of the law)

To the extent permitted by law, Lexi’s Leather shall not be liable for indirect or consequential damages, including loss of profit, loss of opportunity, or technical interruptions beyond its reasonable control.

Nothing in these Terms and Conditions excludes or limits any statutory consumer rights or any liability that cannot be excluded under applicable law.

10) Prohibited Conduct

The website may not be used for:

- unlawful or harmful activities;
- infringement of intellectual property rights;
- harassment, discrimination, or hateful content;
- spreading malware, spam, or misleading content.

We reserve the right to remove content and restrict access in the event of a violation.

11) Reviews, Feedback, and Contributions

If you submit a review, comment, suggestion, or other content, you grant us the right to use it for operational, improvement, publication, and marketing purposes, without compensation unless required by law.

We reserve the right to remove content that is clearly unlawful, offensive, abusive, or otherwise inappropriate.

12) Third-Party Services and Links

The website may contain links to third-party websites or services provided on an “as is” basis.

We do not control these third-party services and accept no responsibility for them. Please review their own terms and policies before using them.

13) Errors and Omissions

Occasional errors may occur, including errors relating to pricing, product descriptions, or availability.

We reserve the right to correct such errors and, where necessary, cancel any affected order and refund any amounts paid.

14) Personal Data

The processing of personal data is described in our Privacy Policy.

By using the website, you acknowledge that you have read that policy.

15) Indemnification (reasonable scope)

You agree to indemnify Plurenza for damages and costs directly resulting from your unlawful use of the website, your breach of these Terms and Conditions, or your violation of the rights of a third party, to the extent permitted by law.

16) Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

17) Termination

These Terms and Conditions remain applicable for as long as you use the website and/or have obligations related to an order.

In the event of a serious breach, we may suspend access to the website and/or refuse future orders.

18) Entire Agreement

These Terms and Conditions, together with the policies referred to herein, constitute the entire agreement between the parties and replace any prior agreements relating to the same subject matter.

19) Governing Law and Jurisdiction (Consumers)

These Terms and Conditions are governed by Dutch law, to the extent that this choice does not deprive the consumer of the mandatory protections granted by the law of their country of residence.

In the event of a dispute, the mandatory rules relating to jurisdiction and consumer protection shall continue to apply.